SHIPPING

RUBY RUFUS ships orders worldwide from their office in Italy. Please allow 1-2 business days for RUBY RUFUS to dispatch your item(s). You will receive an email confirmation one your order has been shipped.

For international orders, customers are responsible for all import duties and custom fees within their own country. RUBY RUFUS is not able to identify how long any order will take to arrive once it reaches customers in your specific country.

 

RETURNS POLICY

If you are not completely happy with the product that you have chosen, you may return the product(s) within 14 days of the orders dispatch date.  Please email orders@rubyrufus.com to request a returns address.  We will be more than happy to offer you an exchange, credit or refund provided that the products are returned in perfect, unused condition. 

For SALE items, we do not offer a refund, however you may return the product in exchange for another article of clothing OR a credit note.

All customers are responsible for shipping and handling cost of their purchases and exchanges - these charges are non refundable.  RUBY RUFUS are not liable to pay charges or import duties for returned orders.

We highly recommend when shipping your item back to us you get a tracking number or use delivery confirmation to track your package.  RUBY RUFUS is not responsible for lost exchanges.

 

PRIVACY POLICY

RUBY RUFUS understands the importance of keeping its customers personal and payment information private.  None of your information collected on this site is shared or sold.  It is strictly used by RUBY RUFUS to operate our business and process payments.