SHIPPING
RUBY RUFUS ships worldwide from the U.S. Please allow one day for our team to process your order and send it out to you. If an item is
pre-order, a dispatch date will be available on the product page. When your order has been shipped by the courier method you selected, we will send you an email confirmation with your tracking number.
Our office is open Monday to Friday. We do not ship on weekends. Any orders placed after 2pm will be dispatched the following working day.
Please note that once your order has been collected by your selected courier service, RUBY RUFUS is no longer liable for the package. If you have any delivery inquiries or would like to reschedule a delivery, contact the appropriate courier service directly.
For international orders, customers are responsible for all import duties and custom fees within their own country. RUBY RUFUS is not able to identify how long any order will take to arrive once it reaches customs in your specific country.
We are unable to ship to P.O.Boxes for any international orders. Please provide an alternative address for shipping.
RETURNS
If you are not completed delighted with your purchase, you may return or exchange it for free. Returns are accepted on all unworn, undamaged items - for the holiday season we have extended our policy within 30 days of purchase. A quick try-on is fine, playing in the park - not so much. All Sale Items are final. Please note that we offer free returns and exchanges on domestic USA orders ONLY.
Sale Items are Final Sale. You may exchange your purchase for another size - if it is available - or receive a credit note, but refunds will not be given on Final Sales.
If you have placed an order using a promotional discount code, you can still return or exchange your item(s) within the 14 day returns window.
FREE SHIPPING
1. Free shipping for all US orders
2. Shipped via UPSP or UPS
3. Tracking Number provided via email once package is shipped
4. Delivery will be specified with the courier service selected at checkout
ORDER EXCHANGE
1. Fill out the below form with your email, order number, and the item you would like to exchange your purchase for. We will get back to you right away and send you a FREE returns label (only on domestic orders)
2. Print your return label and mail back the original item
3. Once received, we’ll send you the new size, color or style and settle any remaining balance to your original order
RETURN YOUR PURCHASE
1. Fill out the below form with your email, order number, and the item you would like to exchange your purchase for. We will get back to you right away and send you a FREE returns label (only on domestic orders)
2. Print your return label and mail back the original item
3. Once received, we’ll refund the full balance back
