Shipping & Returns

Ruby Rufus ships orders worldwide from our office in New York.  Please allow 1 business days for Ruby Rufus to ship your item(s), unless the item is on pre-order, in which we will specify dispatch date on the product page. You will receive an email confirmation once your order has been shipped.  Our office is open from Monday - Friday, please note we do not ship over the weekend. If an order is placed after 2pm it will be dispatch the following working day.

Once your order has been collected by your selected courier service, RUBY RUFUS is no longer liable for the parcel. If you have any delivery inquiries or would like to re-schedule a delivery, please contact the appropriate courier service directly. Thank you.

For international orders, customers are responsible for all import duties and custom fees within their own country. RUBY RUFUS is not able to identify how long any order will take to arrive once it reaches customs in your specific country.