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Shipping & Returns

Shipping

RUBY RUFUS ships orders worldwide from Los Angeles.  Please allow 1 business days for RUBY RUFUS to ship your item(s), unless the item is on pre-order, in which we will specify dispatch date on the product page. You will receive an email confirmation once your order has been shipped.  Our office is open from Monday - Friday, please note we do not ship over the weekend. If an order is placed after 2pm it will be dispatch the following working day.
Once your order has been collected by your selected courier service, RUBY RUFUS is no longer liable for the parcel. If you have any delivery inquiries or would like to re-schedule a delivery, please contact the appropriate courier service directly. Thank you.
For international orders, customers are responsible for all import duties and custom fees within their own country. RUBY RUFUS is not able to identify how long any order will take to arrive once it reaches customs in your specific country.

Returns

It's simple, if you are not completely delighted with your purchase, you are able to return or exchange it for free. Returns are accepted on all unworn, undamaged items within 14 days of purchase. A quick try on is fine— playing in the park, not so much. All Sale items are final. Please note, that we only offer free returns and exchanges on domestic USA orders. 

If you have placed an order using a promotional discount code, you can still return or exchange your item(s) within the 14 day returns window.

For SALE items, these are Final Sale. You may exchange your purchase for another size (if it is available) or receive a credit note, but we do not offer refunds on FINAL SALE. 

Free Shipping

1. Free shipping for all US orders
2. Shipped via UPSP or DHL
3. Tracking Number provided via email once package is shipped
4. Delivery will be specified with the courier service selected at checkout


I Want to Exchange 

1. Fill out the below form with your email, order number, and the item you would like to exchange your purchase for. We will get back to you right away and send you a FREE returns label (only on domestic orders)
2. Print your return label and mail back the original item
3. Once received, we’ll send you the new size, color or style and settle any remaining balance to your original order

I Want To Return My Purchase

1. Fill out the below form with your email, order number, and the item you would like to exchange your purchase for. We will get back to you right away and send you a FREE returns label (only on domestic orders)

2. Print your return label and mail back the original item
3. Once received, we’ll refund the full balance back

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